Privacy & Security Policy

Craft Zambia is committed to protecting your privacy online. Here we explain how we collect information, what we do with it and what controls you have.

You can find all other information about our website in our Terms and Conditions and Frequently Asked Questions (FAQs).

What data we collect
Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

We collect personal information through the use of cookies and from the information that you send to us when you :

>> Visit our website.
>> Order products.
>> Create an account.
>> Join our email newsletter.
We also monitor who uses our website. For example, we may collect information about you like the type of internet browser you use, the website from which you have come to ours and your IP address (the unique address which identifies your computer on the internet). This all lets us improve our website.

Our Privacy promise
We know how important it is to keep your personal information safe and secure online. Any information that we collect from you is held legally and we will endeavor to take all reasonable steps to protect your personal information.

In order to serve you most efficiently, reputable third-party banking (including 2CheckOut) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Security
Account security
You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

Site Security
Our website uses the highest level of security available for online shopping. Any personal information that you send is securely encrypted by Secure Sockets Layer (SSL). In other words, the SSL mixes-up your data and stops it from being taken by anyone else.

How to check that you are in a secure area.
Our Checkout is one example of secure area. There are actually two ways that you can check that a website has been encrypted and that it is safe for you to continue. The “www” address bar will:

>> A padlock will be shown in the address bar, right before the website address.
>> Our website address, “https://www.rmi.one/cza” will always be displayed as “https.” The “s” on the “http” signifies the encryption on our website.

Phishing scams
Phishing scams try and trick you into giving your personal or sensitive information to a fake person. – Usually by an email or phone call from someone pretending to be from a real company.

Do NEVER share your personal information with anyone who calls and says that they are from Craft Zambia. If we need to get in contact, you will be asked to call us back on our main Customer Service telephone number which is +260 963 427 503.

Please tell our Customer Service Team straight away if you think someone is trying to trick you into giving them your details. Call us on +260 963 427 503 from Monday to Friday, between 9am and 8pm and until 5pm on Sundays. Or email our Customer Services Team.

Your rights
You have the right to ask for access to the personal data which we may hold or process about you. You also have the right to ask us to correct any mistakes in your data.

Right to prevent marketing
We offer an email newsletter and may use your data for marketing reasons. We never sell your data to anyone else. You have the right to ask us to stop using your personal data to send you the Craft Zambia email newsletter. You can opt-out any time by using the ‘Unsubscribe’ link provided.

We may capture information about your visit that will help us to improve the quality of our service, or be used to present you with ads which are relevant to your browsing history when you visit other websites. We may collect this information even if you do not register with us.

We may show you ads based on many factors, including demographic information and previous shopping history. Craft Zambia uses third-party vendors, including Google, to display ads on sites across the web.

Users may control the ads they see on Google by muting or blocking ads from certain advertisers or by opting out of personalized ads in Google’s Ads Settings. Visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

Product Reviews
Say after 2 weeks after purchasing your craft, we may send you an email inviting you to review and rate any products that you purchased. once submitted, it usually takes 48 hours for your review to appear on our website. Your review must adheres to our Publishing guidelines, which include NOT including any personally identifiable information such as your full name when choosing your username and writing your review.

All reviews are submitted on the basis that Craft Zambia may use the review as it sees fit for any marketing or promotional purposes. If you require any further information on this service or wish to have your review removed, feel free to contact Customer services.

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